Returns Policy

• cancellation orders will be accepted within 24 hours after placing the order
• Order can not be cancel after 24hrs
• Any orders cancel within 24hrs(restocking fee will be wave)
• Any orders cancel after 24hrs (restocking fee will be charge 20%)*Cancellations order must be called in to (626)369-1962
• After order has been shipped you can not cancel the order

RETURN POLICY FOR: DAMAGE /BROKEN PRODUCT

• Must call us within 3 days
• we are closed Saturday and Sunday (leave us a voice mail)
• Buyer has 7 days to return the item back to Tico Decorations
• must notified the type of damage before sending product back
• Must obtain RMA Number via email from us: globaldecorations@msn.com
• ANY RETURNS RECEIVED THAT ARE BROKEN WHEN BUYER SHIPPED IT BACK TO US FOR CREDIT BACK, TICO DECORATIONS WILL NOT ISSUED FULL CREDIT BACK ONLY PARTIAL REFUND WILL BE ISSUED DEPENDING ON THE DAMAGE , ( buyer will have to file claim with the company used to send product back) we will not be responsable for any cliams. Our office WILL CONTACT BUYER to notify of problem
• Is the customer responsability to protected and packaged well the item when sending it back to us to avoid any damage
• Any items returned without the original box will be subject to 10% FEE
• IF THE ITEM ARRIVE BROKEN IN OUR OFFICE WE will forward pictures to buyer
• fee will be charge for items returned without original package
• damage items: buyer must provide clear picture of damage items.
• Customer must talked to seller about shipping cost and get approval before shipping anything back.ANY EXPENSIVE SHIPPING COST ,TICO WILL ONLY HONOR THE COST WE USUALLY PAID NOT A HIGHT COST.

• 25%restocking fee for any returns items for unsatisfied customers.
• Buyer is responsable for all shipping cost on returned merchandise
• Unsatisfied buyers will have to pay for shipping to send product back
• Tico Decorations will not pay shipping cost to send items back if customers is not happy with the product for any reason (only for broken items)
• unsatisfied customers will have to pay 25% restocking fee for sending the merchandise back
• customer MUST send product back well packaged to avoid damage.
• ANY RETURNS RECEIVED IN OUR WAREHOUSE THAT ARE BROKEN,BUYER WILL BE NOTIFY AND REFUND WILL BE DETERMINATE DEPENDING ON THE LEVEL OF DAMAGE MERCHANDISE. ITEMS MUST BE PROTECTED WHEN RETURNING BACK TO AVOID DAMAGE.
• IF THE ITEM ARRIVED BROKEN IN OUR OFFICE WE will forward pictures to buyer
• must notify seller with 3 days (after 3 days it will be taken in consideration for refund
• NO RETURNS WILL BE ACCEPTED AFTER 7 DAYS FROM SHIP DATE
• Tico will not refund High shipping cost NO EXCEPTIONS
• Shipping refund will be determinate at the time of inspection
• Item must be send back on its original box
• Any items returned without the box or destroy box 15% will be charge
• Buyer is responsable for shipping charges on the return
• Seller does not pay for the shipping to be return
• No exception to the shipping rule

• Notify immediately seller
• Must keep the box to file a claim with UPS/Fedex/Other company
• Box is very important for Trucking company to inspect the damage
• SELLER WILL ONLY REPLACE THE BROKEN Piece not the entire shipment
• NO RETURNS WILL BE ACCEPTED AFTER 7 DAYS FROM DELIVERY DATE
• send picture of broken item to seller : globaldecorations@msn.com
• Picture must clear to view damage of item
• Picture must be in 500pixels for better viev
• After picture is inspected Seller will replace item if the picture has good *visibility to Identify the damage
• if damage has been verified and approved Seller will pay for replacement and shipping cost.

• NO RETURNS FOR INTERNATIONAL ORDERS.
• Returns will not be accepted for customers that are not happy with the product.
• If you are not satisfied with the color, style, material SELLER WILL NOT *replace we ask you to call us or email us to get full detail on the item.
• Email : globaldecorations@msn.com
• Email us with shipping questions,product description to be 100% sure
• We provide tracking number /custom form to track packages.
• Email us after 14 buss days if you item has not arrived from ship date
• do not count Saturday/Sundays.
• worldwide we ship USPS (United States Postal service Priority Mail)
• There are absolutely no exceptions to these rules

• Payments must be made immediately after purchasing your item.
• Once payment is made you have accepted our company policy.
• If payment is not received within 3 days, the item will be available for sale.

• As soon as your item is shipped you will be notified by our system
• Is the Customer responsibility to check status not Tico Decorations
• Local pick up is not available
• we ship to some international country(call us for more details)
• We ship via UPS Standard Ground service,Fedex, DHL and USPS First Class Mail Our shipping costs are based on the actual weight of your order - not on price points - and the shipping address zip code.
• we use the best economy shipping method at our discretion
• we do not ship on weekends or holidays
• 2-3 days to process your order (THIS DOSE NOT INCLUDE SHIPPING TIME)after payment is received
• some orders will take longer depending on inventory stock
• 5-10 business days for delivery time, (depending in your time zone)
• IS BUYERS RESPONSIBILITY TO CALL US AFTER 10 DAYS IF ORDER HAS NOT ARRIVED
• TO ALL BUYERS: IF YOU CALLED US AFTER 25 DAYS FROM SHIP DATE TO LET US KNOW THAT THE ITEM HAS NOT ARRIVED WE WILL NOT BE RESPONSIBLE. BUYER MUST CALL US WITHIN 10-14 DAYS NOT LONGER